Shipping Policy
Welcome to our shipping policy! We are committed to providing you with a seamless shopping experience from the moment you place an order to the time it arrives at your doorstep. Below, you will find all the necessary information regarding our shipping process.
Shipping Options and Delivery Times
We offer a variety of shipping options to meet your needs. Once your order is processed, you can expect delivery within the following timeframes:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times may vary based on your location and any unforeseen circumstances.
Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in the shipment of your order.
Shipping Rates
Shipping charges will be calculated and displayed at checkout. Rates are determined by the weight of the items, the destination, and the shipping method selected. We offer free standard shipping on orders over $50.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment's progress through our website or the carrier's site.
Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately by emailing lvjewelry15@gmail.com. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page. We are dedicated to ensuring your satisfaction with every purchase.
Contact Us
If you have any questions or need further assistance, don't hesitate to reach out to our customer service team. We are here to help!
Thank you for choosing our store. We look forward to serving you and hope you enjoy your purchase!